A BPO sells you support from a shared pool. Datalanix gives you dedicated customer support staff who learn your product, work in your helpdesk and follow your standards. They work a monitored 9-hour shift in our Lahore office, and you can see them through CCTV and watch their screen live.
We don't just provide staff. Your Datalanix hire works from our office in Lahore on a monitored 9-hour shift, and you can see them through CCTV and watch their screen live, so you always know what they are working on. Staff agree to this in writing in their employment contracts. It is transparent, consented monitoring that gives you full visibility and control over the work.
Shared agents rotate across clients, never learn the product and read from a script.
Reps who stay on your account, learn your product and work where you can see them.
Answers on products, orders and accounts.
Order status, changes and follow-ups.
Tickets worked in the helpdesk you already use.
Clear hand-offs to your team when needed.
Help articles and macros kept up to date.
Volume, tools and the questions you get.
We put forward support staff for your role.
Your rep learns your product, tone and rules.
Monitored 9-hour shifts with live screen access.
| Datalanix | Typical offshore vendor | Freelance marketplace | Typical agency | |
|---|---|---|---|---|
| Where the person works | Datalanix office in Lahore, 9-hour monitored shift | Often unknown | Home, anywhere | Agency office |
| What you can see | CCTV and their screen, live; consented in staff contracts | Status reports | What the freelancer shares | Project updates |
| Who manages day to day | Datalanix supervises; you set the priorities | The vendor | You | Account manager |
| US contact | Prospect, Kentucky · +1 (469) 537-9090 | Overseas sales team | None | Account manager |
| Talent pool | Hired from all over Pakistan | One city or stack | Self-selected | In-house team |
| Leadership | Founders with Motive and Microsoft, Cisco, Dell and Lenovo partner-program experience | Varies | n/a | Varies |
Comparison describes typical market patterns, not named companies.
Tell us about your customers and tools. We will come back with candidates and a written quote.
Phone: +1 (469) 537-9090
6300 Mistflower Cir, Prospect, KY 40059, USA
We work with companies in Dallas, Irving, Fort Worth, Richardson and Houston. We also serve companies in Falls Church, across Virginia and in Washington, DC.
Book a free strategy call to get started.
Regus, The Enterprise, Main Thokar Niaz Baig, opposite Faisal Movers, Main Multan Road, Lahore, Punjab 54000, Pakistan